JN
JOSEPH N
1 reviews | Active since Feb 2012
05 Jun 2026, 01:35
Monies have been deducted for 2 months now and yet I have not received any care delivered to me and no plan benefits
Monies have been deducted for 2 months now and yet I have not received any care delivered to me and no plan benefits. No driver has made contact with myself and this is absurd service. I want my card to be delivered to my work address which Towers South Standard Bank Building Fores**** Cape Town 8001 and it must be before 3pm as that's my time to working.
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Oneplan Insurance's replyOfficial
05 Jun 2026, 08:15Dear Joseph,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience and understand how frustrating this situation must have been for you.
Please be assured that your matter has been escalated to the relevant departments for urgent attention, including the delivery address. Please note that the card will be handed over to the courier for delivery. You will receive an SMS once the card is ready for delivery.
We sincerely apologise for the inconvenience caused and for not meeting the level of service you expected from us. Your experience is important to us, and we remain committed to making things right and restoring your confidence in our service.
Kind regards,
Oneplan.
Oneplan.
Oneplan Insurance's reply05 Jun 2026, 08:15
Official
Dear Joseph,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience and understand how frustrating this situation must have been for you.
Please be assured that your matter has been escalated to the relevant departments for urgent attention, including the delivery address. Please note that the card will be handed over to the courier for delivery. You will receive an SMS once the card is ready for delivery.
We sincerely apologise for the inconvenience caused and for not meeting the level of service you expected from us. Your experience is important to us, and we remain committed to making things right and restoring your confidence in our service.
Kind regards,
Oneplan.
Oneplan.