Money ********ly debited from my account

One Plan medical aid *******ly debited my account of the 18/12/2017. I called call center to lay complaint as was advised that the IT department had a glitch and that my money would immediately be refunded. I called 19/12/17 and was advised that the refund was done. I called back on the 20/12/17 and spoke to a Supervisor who told that the refund was done . I called back on 21/12/17 and spoke to same supervisor, who said someone would call back. A lady called me back to advise that the refund was on done on the 20/12/17!!!!!!! (when the lady had already told me it would be done on the 18th)!!! today is the 22/12/17 and there is no REFUND. You took money that I needed desperately for Xmas. I am on my now on my was to lodge a case of theft at SAPS. This is very disturbing , the LIES I was told from the 18/12/17 makes me wonder about the moral integrity of One Plan. I WANT MY MONEY BACK. I only give permission to have my account debited on the date as stipulated on our contract...If I miss a payment ....you suspend my account!!!....but when you do not stick to your end of the contract...WHAT THEN?