kB
kgomotso B
1 reviews | Active since Feb 2022
20 Jul 2023, 14:39
Money ****ming company
I cancel my medical aid that i have not used nor received a card for , only to be told my contract says i must pay for one month. I don't understand what the hell for as the consultant said i can cancel at anytime . How do u pay for a service u never made use of ??? Silly !!!
Helpful (0)
Replies (2)0
Replies (2)
Oneplan Insurance's replyOfficial
20 Jul 2023, 16:35Good day Kgomotso,
Thank you for taking the time to bring this to our attention.
We sincerely apologize that your experience with Oneplan has not been a pleasant one as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that clients have a 7-day cooling-off period from the date of application. If a client discovers that they are unhappy with the product provided by the Insurer within this period, they have the option to cancel the policy within the 7-day cooling off period with no financial implications and if a premium was collected it will be refunded to the nominated bank account.
If the request for cancellation was sent after the 7-day cooling off period there is a one (1) calendar month, (30 days) notice period that is required.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand. Once again, we apologize for the inconvenience caused and we hope to restore the experience. Kind Regards, Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize that your experience with Oneplan has not been a pleasant one as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that clients have a 7-day cooling-off period from the date of application. If a client discovers that they are unhappy with the product provided by the Insurer within this period, they have the option to cancel the policy within the 7-day cooling off period with no financial implications and if a premium was collected it will be refunded to the nominated bank account.
If the request for cancellation was sent after the 7-day cooling off period there is a one (1) calendar month, (30 days) notice period that is required.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand. Once again, we apologize for the inconvenience caused and we hope to restore the experience. Kind Regards, Oneplan
Oneplan Insurance's reply20 Jul 2023, 16:35
Official
Good day Kgomotso,
Thank you for taking the time to bring this to our attention.
We sincerely apologize that your experience with Oneplan has not been a pleasant one as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that clients have a 7-day cooling-off period from the date of application. If a client discovers that they are unhappy with the product provided by the Insurer within this period, they have the option to cancel the policy within the 7-day cooling off period with no financial implications and if a premium was collected it will be refunded to the nominated bank account.
If the request for cancellation was sent after the 7-day cooling off period there is a one (1) calendar month, (30 days) notice period that is required.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand. Once again, we apologize for the inconvenience caused and we hope to restore the experience. Kind Regards, Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize that your experience with Oneplan has not been a pleasant one as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that clients have a 7-day cooling-off period from the date of application. If a client discovers that they are unhappy with the product provided by the Insurer within this period, they have the option to cancel the policy within the 7-day cooling off period with no financial implications and if a premium was collected it will be refunded to the nominated bank account.
If the request for cancellation was sent after the 7-day cooling off period there is a one (1) calendar month, (30 days) notice period that is required.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand. Once again, we apologize for the inconvenience caused and we hope to restore the experience. Kind Regards, Oneplan
Oneplan Insurance's replyOfficial
27 Jul 2023, 11:23Good day Kgomotso,
We have attempted to contact you on the listed number ( ***); however, it goes straight to voicemail.
Please provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan
We have attempted to contact you on the listed number ( ***); however, it goes straight to voicemail.
Please provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan
Oneplan Insurance's reply27 Jul 2023, 11:23
Official
Good day Kgomotso,
We have attempted to contact you on the listed number ( ***); however, it goes straight to voicemail.
Please provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan
We have attempted to contact you on the listed number ( ***); however, it goes straight to voicemail.
Please provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan