KB
Kayleigh B
1 reviews | Active since Jan 2020
23 Aug 2022, 20:43
Money Hungry
I’ve been with oneplans classic pet cover for 3 years now.. very disappointed at the fact that I have 3 pets on the plan but I pay R310 per pet just to go online and see that the classic cover starts from R230 per pet and you receive a discount for every pet you add?? I understand it starts from R230 but why am I almost paying for the super plan whilst still on the classic plan and having extra pets on to receive a “discount” no longer see why I should recommend your service to friends and family when I’ve been with you for 3 years now and pay way more than them..
Service used to be great when you could actually request a call back and speak to someone, now you have to use a chat option in their app where they take 3 hours to respond and close the chat if you don’t respond quick enough??
They will just hike your prices up, don’t get excited for the low rates they advertise, I now pay R930 for 3 pets and if they don’t cover something and you need to pay them back a tiny R200 after paying for a hiked price, they will not cover anything at all for your pet because you owe them a tiny R200.. money hungry and don’t actually care for your pets well-being.
My eldest pet is 4 years old on the plan, don’t tell me the rate I pay is because of risk either.
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Replies (2)0
Replies (2)
Oneplan Insurance's replyOfficial
24 Aug 2022, 08:41Good day Kayleigh,
Thank you for taking the time to bring this to our attention.
We sincerely apologize about the way you feel and for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that our premiums are risk profile dependant and the From Price is a range of premium that is applicable to the client based on each pet's individual risk profile at inception of the policy. The premiums for Cats start from R230 and the premiums for Dogs start from R250 on the Classic Plan. On the Super Plan the premium for Cats starts from R325 and the premium for Dogs starts from R345.
There are certain factors that are taken into consideration such as the age and breed of your fur-babies which will determine the final premium. Pet breeds and species have differing lifespans and claiming patterns; this translates into increasing claims during certain periods of a pet's life. Therefore, the final price is based on individual risk profile for each pet on the policy.
Kindly note that we will require a detailed invoice for claims to be processed accordingly. Should the funds for the claim be utilized and services rendered on the invoice benefit one of our general exclusions, which are things not funded for by the Insurer. Unfortunately, we will require the outstanding amount to be settled before any another day-to-day claim is loaded. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds on to your Onecard. The day-to-day claiming process differentiates from the In-hospital claiming process; therefore, any day-to-day outstanding claims will have no effect on any in-hospital claims.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Thank you for taking the time to bring this to our attention.
We sincerely apologize about the way you feel and for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that our premiums are risk profile dependant and the From Price is a range of premium that is applicable to the client based on each pet's individual risk profile at inception of the policy. The premiums for Cats start from R230 and the premiums for Dogs start from R250 on the Classic Plan. On the Super Plan the premium for Cats starts from R325 and the premium for Dogs starts from R345.
There are certain factors that are taken into consideration such as the age and breed of your fur-babies which will determine the final premium. Pet breeds and species have differing lifespans and claiming patterns; this translates into increasing claims during certain periods of a pet's life. Therefore, the final price is based on individual risk profile for each pet on the policy.
Kindly note that we will require a detailed invoice for claims to be processed accordingly. Should the funds for the claim be utilized and services rendered on the invoice benefit one of our general exclusions, which are things not funded for by the Insurer. Unfortunately, we will require the outstanding amount to be settled before any another day-to-day claim is loaded. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds on to your Onecard. The day-to-day claiming process differentiates from the In-hospital claiming process; therefore, any day-to-day outstanding claims will have no effect on any in-hospital claims.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply24 Aug 2022, 08:41
Official
Good day Kayleigh,
Thank you for taking the time to bring this to our attention.
We sincerely apologize about the way you feel and for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that our premiums are risk profile dependant and the From Price is a range of premium that is applicable to the client based on each pet's individual risk profile at inception of the policy. The premiums for Cats start from R230 and the premiums for Dogs start from R250 on the Classic Plan. On the Super Plan the premium for Cats starts from R325 and the premium for Dogs starts from R345.
There are certain factors that are taken into consideration such as the age and breed of your fur-babies which will determine the final premium. Pet breeds and species have differing lifespans and claiming patterns; this translates into increasing claims during certain periods of a pet's life. Therefore, the final price is based on individual risk profile for each pet on the policy.
Kindly note that we will require a detailed invoice for claims to be processed accordingly. Should the funds for the claim be utilized and services rendered on the invoice benefit one of our general exclusions, which are things not funded for by the Insurer. Unfortunately, we will require the outstanding amount to be settled before any another day-to-day claim is loaded. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds on to your Onecard. The day-to-day claiming process differentiates from the In-hospital claiming process; therefore, any day-to-day outstanding claims will have no effect on any in-hospital claims.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Thank you for taking the time to bring this to our attention.
We sincerely apologize about the way you feel and for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that our premiums are risk profile dependant and the From Price is a range of premium that is applicable to the client based on each pet's individual risk profile at inception of the policy. The premiums for Cats start from R230 and the premiums for Dogs start from R250 on the Classic Plan. On the Super Plan the premium for Cats starts from R325 and the premium for Dogs starts from R345.
There are certain factors that are taken into consideration such as the age and breed of your fur-babies which will determine the final premium. Pet breeds and species have differing lifespans and claiming patterns; this translates into increasing claims during certain periods of a pet's life. Therefore, the final price is based on individual risk profile for each pet on the policy.
Kindly note that we will require a detailed invoice for claims to be processed accordingly. Should the funds for the claim be utilized and services rendered on the invoice benefit one of our general exclusions, which are things not funded for by the Insurer. Unfortunately, we will require the outstanding amount to be settled before any another day-to-day claim is loaded. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds on to your Onecard. The day-to-day claiming process differentiates from the In-hospital claiming process; therefore, any day-to-day outstanding claims will have no effect on any in-hospital claims.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's replyOfficial
25 Aug 2022, 09:13Good day Kayleigh,
Thank you for reaching out to us.
We genuinely acknowledge your concerns and we thank you for your patience in the matter. We will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Thank you for reaching out to us.
We genuinely acknowledge your concerns and we thank you for your patience in the matter. We will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Oneplan Insurance's reply25 Aug 2022, 09:13
Official
Good day Kayleigh,
Thank you for reaching out to us.
We genuinely acknowledge your concerns and we thank you for your patience in the matter. We will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Thank you for reaching out to us.
We genuinely acknowledge your concerns and we thank you for your patience in the matter. We will revert to you with the relevant feedback.
Kind Regards,
Oneplan