Miss-sold Policy

<p>This is an urgent request as I have called in previously and requested call recordings which was promised to be sent through to me by Cammeleigh Vankramberg by Friday at 03:00pm which I have not received. I then called in once again and was informed that I need to send an email to request the recordings. WHY WASN’T THIS EXPLAINED TO ME IN THE BEGINNING?????</p> <p> </p> <p>My Parent Mr S Govender was sold The One Plan in August 2016 by a consultant and I believe that this plan was miss sold to him. My Mum who is an insured member on this policy needs to have an emergency Hysterectomy done and the underwriter has declined this claim as according to the policy wording this has a 1 year waiting period. We had never been made aware of this.</p> <p> </p> <p>I believe that my parents have been taken advantage of as these things were not explained during the call. THUS I NEED THE CALL RECORDINGS OF THE INTIAL SALE TO BE SENT THROUGH TO ME AS SOON AS POSSIBLE.</p> <p> </p> <p>These are the 6 outcomes of TCF and none have been followed</p> <p> </p> <p>Desired consumer outcomes of TCF</p> <p>The FCA has outlined six core consumer outcomes that it wishes to see as a result of the TCF initiative. These are:</p> <p>· Outcome 1 - Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture (Not adhered to)</p> <p>· Outcome 2 - Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly (There were no options given or explained properly)</p> <p>· Outcome 3 - Consumers are provided with clear information and kept appropriately informed before, during and after the point of sale (There has been no follow up calls or feedback)</p> <p>· Outcome 4 - Where consumers receive advice, the advice is suitable and takes account of their circumstances (No advice given)</p> <p>· Outcome 5 - Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect (People have been taken advantage of due to their lack of knowledge about financial services)</p> <p>· Outcome 6 - Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint (An emergency Hysterectomy needs to be done and now the claim has been declined, this is holding up the process of an emergency operation which could be life threatening)</p> <p> </p> <p>I have called through on numerous occasions on Friday last week only to speak to arrogant agents who continued to transfer my calls. That alone is proof that the staff cannot care less about their customers. I am going to take this matter to the Ombudsman as I am very dissatisfied with this company and my parents have been treated unfairly.</p> <p> </p>