SF
Sharmiel F
1 reviews | Active since Sept 2025
30 Sept 2025, 09:03
Misleading sales tactics: procedure not covered as promised
I took out a policy with them 2 months ago. My only concern was that the policy would cover a specific procedure. I asked the agent about this and he guaranteed me that it would be covered after my 3 month clearance period. I waited the three months and then queried how I could claim on my card for this procedure. Just for a different agent to tell me that I'm not covered for it. Meaning that I payed for a product that I was **** to about.
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Oneplan Insurance's replyOfficial
30 Sept 2025, 09:23Dear Sharmiel,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will looked into.
We have acknowledged your complaint, and have escalated the matter to the relevant department for further investigation and assistance. We will provide feedback once we have gathered more information.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will looked into.
We have acknowledged your complaint, and have escalated the matter to the relevant department for further investigation and assistance. We will provide feedback once we have gathered more information.
Once again, we apologize for any inconvenience caused and we look forward to resolving the matter.
Kind regards,
Oneplan.
Oneplan Insurance's reply30 Sept 2025, 09:23
Official
Dear Sharmiel,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will looked into.
We have acknowledged your complaint, and have escalated the matter to the relevant department for further investigation and assistance. We will provide feedback once we have gathered more information.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will looked into.
We have acknowledged your complaint, and have escalated the matter to the relevant department for further investigation and assistance. We will provide feedback once we have gathered more information.
Once again, we apologize for any inconvenience caused and we look forward to resolving the matter.
Kind regards,
Oneplan.