EA
Estelle A
1 reviews | Active since Sept 2019
19 Sept 2019, 11:39
Misleading advertising
I had a policy with one plan and it lapsed this was a year ago now I want to reinstate and suddenly they want to increase the premium. First they said I was high risk then they changed the excuse to high risk area and now they are saying its because I take my husband to work its classed as partial business use. I am most unhappy with One Plan. You advertise choose your premium Really!!!!! I will not recommend you to anyone.
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Replies (4)
Oneplan Insurance's replyOfficial
19 Sept 2019, 12:19Good day Estelle,
Please accept our sincerest apologies for what has transpired.
Allow us some time to look into the matter and we will revert back to you.
Kind regards
The Oneplan Team
Please accept our sincerest apologies for what has transpired.
Allow us some time to look into the matter and we will revert back to you.
Kind regards
The Oneplan Team
Oneplan Insurance's reply19 Sept 2019, 12:19
Official
Good day Estelle,
Please accept our sincerest apologies for what has transpired.
Allow us some time to look into the matter and we will revert back to you.
Kind regards
The Oneplan Team
Please accept our sincerest apologies for what has transpired.
Allow us some time to look into the matter and we will revert back to you.
Kind regards
The Oneplan Team
Oneplan Insurance's replyOfficial
19 Sept 2019, 12:40An email has been sent to you in this regard. Kindly refer to your emails.
Kind regards
The Oneplan Team
Kind regards
The Oneplan Team
Oneplan Insurance's reply19 Sept 2019, 12:40
Official
An email has been sent to you in this regard. Kindly refer to your emails.
Kind regards
The Oneplan Team
Kind regards
The Oneplan Team
EA
Estelle A's updateReviewer Update
19 Sept 2019, 14:28not happy I will never recommend you to anybody
EA
Estelle A's update19 Sept 2019, 14:28
Reviewer Update
not happy I will never recommend you to anybody
Oneplan Insurance's replyOfficial
20 Sept 2019, 09:00We're sorry to hear that you feel this way Estelle. However, we're unable to change your premium amount unless the percentage of cover is dropped.
An email has been sent in this regard.
Kind regards
The Oneplan Team
An email has been sent in this regard.
Kind regards
The Oneplan Team
Oneplan Insurance's reply20 Sept 2019, 09:00
Official
We're sorry to hear that you feel this way Estelle. However, we're unable to change your premium amount unless the percentage of cover is dropped.
An email has been sent in this regard.
Kind regards
The Oneplan Team
An email has been sent in this regard.
Kind regards
The Oneplan Team