ZR
Zanele R
1 reviews | Active since May 2015
30 Jul 2015, 10:55
misleading
email was sent to ONEPLAN<br> <br> <br> <br> From: Zanele Rammutla <br> Sent: 28 July 2015 08:23 AM<br> To: 'POP - Proof of Payment'
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Replies (1)
Oneplan Insurance's replyOfficial
30 Jul 2015, 14:11Hello zrammutla,
Thank you for bringing the above to our attention.
As per telephonic discussion, please note that we have listened to the call recording and the agent has informed you of the correct procedure on two occasions.
Please also note that your policy is not suspended and there are no pending claims on the policy as you have mentioned therefore you are welcome to load claims on the policy.
We have also contacted the doctors room and have been informed that a detailed invoice will be sent to us by close of business today. Once the invoice is receive the claims department will reassess this for you.
The above will be treated as a matter of urgency and we do apologise for any inconvenience that may have been caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
As per telephonic discussion, please note that we have listened to the call recording and the agent has informed you of the correct procedure on two occasions.
Please also note that your policy is not suspended and there are no pending claims on the policy as you have mentioned therefore you are welcome to load claims on the policy.
We have also contacted the doctors room and have been informed that a detailed invoice will be sent to us by close of business today. Once the invoice is receive the claims department will reassess this for you.
The above will be treated as a matter of urgency and we do apologise for any inconvenience that may have been caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Oneplan Insurance's reply30 Jul 2015, 14:11
Official
Hello zrammutla,
Thank you for bringing the above to our attention.
As per telephonic discussion, please note that we have listened to the call recording and the agent has informed you of the correct procedure on two occasions.
Please also note that your policy is not suspended and there are no pending claims on the policy as you have mentioned therefore you are welcome to load claims on the policy.
We have also contacted the doctors room and have been informed that a detailed invoice will be sent to us by close of business today. Once the invoice is receive the claims department will reassess this for you.
The above will be treated as a matter of urgency and we do apologise for any inconvenience that may have been caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
As per telephonic discussion, please note that we have listened to the call recording and the agent has informed you of the correct procedure on two occasions.
Please also note that your policy is not suspended and there are no pending claims on the policy as you have mentioned therefore you are welcome to load claims on the policy.
We have also contacted the doctors room and have been informed that a detailed invoice will be sent to us by close of business today. Once the invoice is receive the claims department will reassess this for you.
The above will be treated as a matter of urgency and we do apologise for any inconvenience that may have been caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department