ZVdb
Zelda Van der berg
1 reviews | Active since Jul 2024
01 Jul 2024, 20:51
****mers
I have not autgitize them to take R987 from my account after the call which was recorded on their side said R97 bugs.
This is the readon why peiple who are so not wealthy dont trust no one what they take from your account is not what you can afford or aggreed to. I want my money reversed emmediatly
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Replies (1)
Oneplan Insurance's replyOfficial
02 Jul 2024, 09:20Good day Zelda,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Upon investigation, we discovered that on the 27th of June 2024, our sales team contacted you and a Pet policy was created for your fur-babies. As communicated on the sales call, the Classic plan was selected at a monthly premium of R695.66 including the excess buster for both of your fur-babies.
The first debit of R948.42 that went off your account was due to you agreeing to the once-off initiation fee of R160 for our Onecard and for the policy to start immediately on the 27th of June 2024 which would have required payment of R92.76 for a pro-rata amount that was confirmed on the Sales call. The Sales Agent confirmed that the payment of the pro-rata amount needed to be settled on the 27th of June 2024, however, due to us not receiving the pro-rata amount payment, this amount was then debited together with your first premium.
Kindly note that certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
As per our telephonic conversation, we are processing your request and we will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Upon investigation, we discovered that on the 27th of June 2024, our sales team contacted you and a Pet policy was created for your fur-babies. As communicated on the sales call, the Classic plan was selected at a monthly premium of R695.66 including the excess buster for both of your fur-babies.
The first debit of R948.42 that went off your account was due to you agreeing to the once-off initiation fee of R160 for our Onecard and for the policy to start immediately on the 27th of June 2024 which would have required payment of R92.76 for a pro-rata amount that was confirmed on the Sales call. The Sales Agent confirmed that the payment of the pro-rata amount needed to be settled on the 27th of June 2024, however, due to us not receiving the pro-rata amount payment, this amount was then debited together with your first premium.
Kindly note that certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
As per our telephonic conversation, we are processing your request and we will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Oneplan Insurance's reply02 Jul 2024, 09:20
Official
Good day Zelda,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Upon investigation, we discovered that on the 27th of June 2024, our sales team contacted you and a Pet policy was created for your fur-babies. As communicated on the sales call, the Classic plan was selected at a monthly premium of R695.66 including the excess buster for both of your fur-babies.
The first debit of R948.42 that went off your account was due to you agreeing to the once-off initiation fee of R160 for our Onecard and for the policy to start immediately on the 27th of June 2024 which would have required payment of R92.76 for a pro-rata amount that was confirmed on the Sales call. The Sales Agent confirmed that the payment of the pro-rata amount needed to be settled on the 27th of June 2024, however, due to us not receiving the pro-rata amount payment, this amount was then debited together with your first premium.
Kindly note that certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
As per our telephonic conversation, we are processing your request and we will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Upon investigation, we discovered that on the 27th of June 2024, our sales team contacted you and a Pet policy was created for your fur-babies. As communicated on the sales call, the Classic plan was selected at a monthly premium of R695.66 including the excess buster for both of your fur-babies.
The first debit of R948.42 that went off your account was due to you agreeing to the once-off initiation fee of R160 for our Onecard and for the policy to start immediately on the 27th of June 2024 which would have required payment of R92.76 for a pro-rata amount that was confirmed on the Sales call. The Sales Agent confirmed that the payment of the pro-rata amount needed to be settled on the 27th of June 2024, however, due to us not receiving the pro-rata amount payment, this amount was then debited together with your first premium.
Kindly note that certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
As per our telephonic conversation, we are processing your request and we will revert to you with the relevant feedback.
Kind Regards,
Oneplan