lvdn
liana van der nest

1 reviews | Active since Dec 2009

10 Feb 2017, 13:28

Membership Fee

<p>I took my husband off from my policy end of December 2016, I have been over charged for my policy since then and everytime I phone to query someone will call me back, believe me, no one has done so. On 31 January I got an email with an increase amount and I explained to the gentleman that I am not happy with the extenders and so forth......he gave me a ticket number and I am still waiting for a call. I want to cancel this policy but have to give a months notice which I told the gentleman that if I dont get a call back I will cancel my policy I am now sick and tired of battling to get a service from them. Bad Bad Service</p>

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply10 Feb 2017, 15:57
Official

Dear Susanna

Thank you for taking my call.

As discussed and explained the extender on your policy is directly related to the overall claim ratio on your policy and will remain on the policy.

We have also sent as per your request, your update policy schedule and copies of the brochures of all our plans should you wish to upgrade your policy.

King regards

One Plan