Member for 2 months and still no card

We have been members of Oneplan for 2 months, paid 2 installments and still no card. My whole family ill with flu and we cannot claim from Medical Insurance. I have called and they promised to phone back same day, no response. I sent an e-mail and received an e-mail from Sheharazad Christian stating that they have a problem with the cards and can only MAYBE send me a card on 30 March 2015, this is when my 3rd installment goes off. The documents claim that you may not claim benefits within 30 days of being a member, we are far over this period and still not able to claim benefits. This is ridiculous, when can you finally claim from what you are paying for. The reason for getting health insurance is for the peace of mind, knowing that you do not have to pay excessive costs for doctors and medication and I am still where I was before, and paying a company that provides NO BENEFITS. I have sent another e-mail to Sheharazad Christian, and obviously I am ignored. I will be taking this to CPC, as I am paying for something I am not permitted to use. We need to go to the doctor now, not when you MAYBE think we can receive a card with benefits.