mM
magmars M

1 reviews | Active since Jul 2017

08 Dec 2020, 08:57

Melvyn Peterson

<div>The five star rating is not for Oneplan, but for Melvyn Peterson. He really tried to keep me as a customer and explained policy and procedures. But it was too late. Oneplan didnt even try to talk to me after rejecting.my claim. First one in years. All other medical insurance plans take history at previous insurer into consideration. This wasnt done in my case. They didnt ask. So I am back with Dotsure. They immediately reinstated my insurance AND worked out a discount based on my history. This whole unpleasant situation could have been avoided if Melvyn signed me on as a client. He knows his business and should handle new clients in stead of cleaning up after bad experiences and try to convince unhappy customers to stay. I really hope his manager sees this as he is an asset to his company. </div>

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply08 Dec 2020, 11:01
Official
Hi Magda,

Thank you for taking the time to bring this to our attention and for taking the time to compliment Melvyn on his excellent customer service .

We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.  Kindly note that there is a 12-month waiting period for hereditary and con******* conditions as stipulated in the policy schedule. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. 
We're sad to see you go, but we do hope to have you part of the Oneplan family again. 

Kind Regards,
Oneplan