DA
Debbi A
1 reviews | Active since Jun 2015
24 Nov 2020, 15:50
Melvyn Peterson
I had decided to cancel my cat’s insurance after Oneplan rejected my claim. I was not at all happy with the decision they made, as well as the manner in which their call centre/claims accessors dealt with me and the situation in general. Within a day or so of my cancelation request, I got a call from Melvyn Peterson and he helped me immediately. The claim was reprocessed and paid correctly with 24 hours. He was beyond exceptional. Because of him and him alone, I will be sticking with Oneplan for now. I think that many of their staff should take a leaf out of his book!!
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Oneplan Insurance's replyOfficial
24 Nov 2020, 17:27Hi Debbi,
We love that Melvyn made such a lasting impression on you! Thank you for sharing your service experience with us and for complimenting him on his excellent customer service. Our fur-family is important to us and we hope to provide them with the best service possible! We are glad to hear that your claim was processed accordingly and Melvyn was able to assist in this regard.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
We are glad to have you and Joey as part of the family!
Thank you for choosing Oneplan for your insurance needs.
We love that Melvyn made such a lasting impression on you! Thank you for sharing your service experience with us and for complimenting him on his excellent customer service. Our fur-family is important to us and we hope to provide them with the best service possible! We are glad to hear that your claim was processed accordingly and Melvyn was able to assist in this regard.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
We are glad to have you and Joey as part of the family!
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Oneplan
Oneplan Insurance's reply24 Nov 2020, 17:27
Official
Hi Debbi,
We love that Melvyn made such a lasting impression on you! Thank you for sharing your service experience with us and for complimenting him on his excellent customer service. Our fur-family is important to us and we hope to provide them with the best service possible! We are glad to hear that your claim was processed accordingly and Melvyn was able to assist in this regard.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
We are glad to have you and Joey as part of the family!
Thank you for choosing Oneplan for your insurance needs.
We love that Melvyn made such a lasting impression on you! Thank you for sharing your service experience with us and for complimenting him on his excellent customer service. Our fur-family is important to us and we hope to provide them with the best service possible! We are glad to hear that your claim was processed accordingly and Melvyn was able to assist in this regard.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
We are glad to have you and Joey as part of the family!
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Oneplan