RO
Ronel O
1 reviews | Active since Feb 2020
19 Mar 2024, 10:04
Mediocre Customer Service
Christelle Brink - the lack of customer service, and intuition I experiences from you is not a very good reflection on the company you work for. To say your service is mediocre is a compliment. Not responding to my e-mail, not assisting, nothing. I understand the reason for the rejection. I requested the claim to be processed differently, yet you ignore me completely. And believe me, i praise ONELAN Pet insurance a lot and recommend them to everyone that is looking for pet insurance.
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Oneplan Insurance's replyOfficial
19 Mar 2024, 11:32Dear Ronel
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
We appreciate you taking our call today and as confirmed on the call, you had not received a response on the email that you sent to us due to the standard turnaround time of 24-48 working hours. We can also confirm that your matter has been assigned to a claims consultant who will be following up and ensuring that the claim is re-assessed as requested. Feedback will be provided to you as soon as this has been completed.
At Oneplan, providing the best service to our clients is our utmost priority. We truly value the feedback you provided us and can assure you that we will be using the feedback to further improve the services we provide to you.
We apologise once more for any inconvenience experienced, and we continue to uphold our commitment to delivering exceptional service and healthcare for your beloved pet. Thank you for being a valuable member of our Oneplan family.
Regards,
Oneplan
We appreciate you taking our call today and as confirmed on the call, you had not received a response on the email that you sent to us due to the standard turnaround time of 24-48 working hours. We can also confirm that your matter has been assigned to a claims consultant who will be following up and ensuring that the claim is re-assessed as requested. Feedback will be provided to you as soon as this has been completed.
At Oneplan, providing the best service to our clients is our utmost priority. We truly value the feedback you provided us and can assure you that we will be using the feedback to further improve the services we provide to you.
We apologise once more for any inconvenience experienced, and we continue to uphold our commitment to delivering exceptional service and healthcare for your beloved pet. Thank you for being a valuable member of our Oneplan family.
Regards,
Oneplan
Oneplan Insurance's reply19 Mar 2024, 11:32
Official
Dear Ronel
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
We appreciate you taking our call today and as confirmed on the call, you had not received a response on the email that you sent to us due to the standard turnaround time of 24-48 working hours. We can also confirm that your matter has been assigned to a claims consultant who will be following up and ensuring that the claim is re-assessed as requested. Feedback will be provided to you as soon as this has been completed.
At Oneplan, providing the best service to our clients is our utmost priority. We truly value the feedback you provided us and can assure you that we will be using the feedback to further improve the services we provide to you.
We apologise once more for any inconvenience experienced, and we continue to uphold our commitment to delivering exceptional service and healthcare for your beloved pet. Thank you for being a valuable member of our Oneplan family.
Regards,
Oneplan
We appreciate you taking our call today and as confirmed on the call, you had not received a response on the email that you sent to us due to the standard turnaround time of 24-48 working hours. We can also confirm that your matter has been assigned to a claims consultant who will be following up and ensuring that the claim is re-assessed as requested. Feedback will be provided to you as soon as this has been completed.
At Oneplan, providing the best service to our clients is our utmost priority. We truly value the feedback you provided us and can assure you that we will be using the feedback to further improve the services we provide to you.
We apologise once more for any inconvenience experienced, and we continue to uphold our commitment to delivering exceptional service and healthcare for your beloved pet. Thank you for being a valuable member of our Oneplan family.
Regards,
Oneplan