IK
Isabella K
1 reviews | Active since Jun 2024
30 Jan 2025, 11:27
Medical plan I'm sti...
Medical plan I'm still waiting for a refund submitted proof of invoice on the 13th January, even though I haven't received the refund.
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Oneplan Insurance's replyOfficial
30 Jan 2025, 12:07Dear Isabella,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed.
Thank you for taking our call to discuss the matter. As per our conversation, we have followed up with the claims department to assist with your request for a bank refund and can confirm that this has been reviewed and approved. Please check for an SMS with the status of the claim.
Please be aware that funds may take between 7 to 14 working days to reflect.
Once again, we apologize for any inconvenience caused and we hope that this will restore your experience with our services..
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed.
Thank you for taking our call to discuss the matter. As per our conversation, we have followed up with the claims department to assist with your request for a bank refund and can confirm that this has been reviewed and approved. Please check for an SMS with the status of the claim.
Please be aware that funds may take between 7 to 14 working days to reflect.
Once again, we apologize for any inconvenience caused and we hope that this will restore your experience with our services..
Kind Regards,
Oneplan
Oneplan Insurance's reply30 Jan 2025, 12:07
Official
Dear Isabella,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed.
Thank you for taking our call to discuss the matter. As per our conversation, we have followed up with the claims department to assist with your request for a bank refund and can confirm that this has been reviewed and approved. Please check for an SMS with the status of the claim.
Please be aware that funds may take between 7 to 14 working days to reflect.
Once again, we apologize for any inconvenience caused and we hope that this will restore your experience with our services..
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed.
Thank you for taking our call to discuss the matter. As per our conversation, we have followed up with the claims department to assist with your request for a bank refund and can confirm that this has been reviewed and approved. Please check for an SMS with the status of the claim.
Please be aware that funds may take between 7 to 14 working days to reflect.
Once again, we apologize for any inconvenience caused and we hope that this will restore your experience with our services..
Kind Regards,
Oneplan