LB
Loraine B
1 reviews | Active since Mar 2010
10 Nov 2021, 12:13
Medical insurance
I claimed on my dentist, sent the invoice. They are now asking for a stamp on the invoice which the dentist does not have. And the dentist is not going to have a stamp made just for me. Previous claim had no stamp and was accepted. They are more of a waste of time than anything else. Terribly unprofessional
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Oneplan Insurance's replyOfficial
10 Nov 2021, 14:03Good day Loraine,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. A detailed invoice including the doctors stamp is required when claiming for day-to-day benefits. The reason for this is for auditing purposes on our side and to prevent *****. Please note that this is by no means a ploy to refuse payment of the claim. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply10 Nov 2021, 14:03
Official
Good day Loraine,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. A detailed invoice including the doctors stamp is required when claiming for day-to-day benefits. The reason for this is for auditing purposes on our side and to prevent *****. Please note that this is by no means a ploy to refuse payment of the claim. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan