Medical insurance

My premiums was not going off as they had my wrong banking details. I sent request to be contacted and was assisted by Sulezi. She promptly listened to my problem and I asked what options I had. She gave me options and said since it has been 3 months the contract will cancel so I will need to reapply, which was allot of things I would need to do again and I would have to get a new card. I accepted it as such. 20 Minutes later she called me back with a better option, the option to restart on a new date, then I can keep my policy number and the same card and start fresh with my new banking details. This was a very good option for me as I could continue on the policy without having arrears or payment problems and only needed to update banking details. I was assisted in a friendly and helpful way by Sulezi with a problem solving attitude and willingness to help however possible.