AD
Akhona D
1 reviews | Active since Feb 2024
15 Feb 2024, 16:22
Medical aid scheme
So disappointed just started to join i cancelled in with 5 days. They rep**** after 14 days stating I CANT BE REFUNDED
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Replies (1)
Oneplan Insurance's replyOfficial
15 Feb 2024, 17:05Dear Akhona,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note according to our policy schedule that was sent to your listed email address on the initial sign-up it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. If the cancellation request was sent after the 7-day cooling off period there is a one (1) calendar month notice period that is required.
Upon investigation, we discovered that the application for the cover was done on the 10th of January 2024, and a copy of the policy schedule was sent to your listed email address. We received your request for cancellation on the 3rd of February 2024. Please note that this request was made after the 7-day cooling-off period, which means that a notice period is required for the cancellation of the policy.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
As per our telephonic conversation, we will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note according to our policy schedule that was sent to your listed email address on the initial sign-up it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. If the cancellation request was sent after the 7-day cooling off period there is a one (1) calendar month notice period that is required.
Upon investigation, we discovered that the application for the cover was done on the 10th of January 2024, and a copy of the policy schedule was sent to your listed email address. We received your request for cancellation on the 3rd of February 2024. Please note that this request was made after the 7-day cooling-off period, which means that a notice period is required for the cancellation of the policy.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
As per our telephonic conversation, we will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Oneplan Insurance's reply15 Feb 2024, 17:05
Official
Dear Akhona,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note according to our policy schedule that was sent to your listed email address on the initial sign-up it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. If the cancellation request was sent after the 7-day cooling off period there is a one (1) calendar month notice period that is required.
Upon investigation, we discovered that the application for the cover was done on the 10th of January 2024, and a copy of the policy schedule was sent to your listed email address. We received your request for cancellation on the 3rd of February 2024. Please note that this request was made after the 7-day cooling-off period, which means that a notice period is required for the cancellation of the policy.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
As per our telephonic conversation, we will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note according to our policy schedule that was sent to your listed email address on the initial sign-up it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. If the cancellation request was sent after the 7-day cooling off period there is a one (1) calendar month notice period that is required.
Upon investigation, we discovered that the application for the cover was done on the 10th of January 2024, and a copy of the policy schedule was sent to your listed email address. We received your request for cancellation on the 3rd of February 2024. Please note that this request was made after the 7-day cooling-off period, which means that a notice period is required for the cancellation of the policy.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
As per our telephonic conversation, we will revert to you with the relevant feedback.
Kind Regards,
Oneplan