AH
Azelda H
1 reviews | Active since Mar 2021
14 Feb 2026, 16:51
Medical aid insurance
They are a bad medical insurance.They just promise people on contract. So I cancel the insurance or what ever they call it.Now they say the 5th March they will still take money out off our bank account. They are mad.
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Oneplan Insurance's replyOfficial
15 Feb 2026, 17:10Dear Azelda ,
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. Please accept our apology for any inconvenience experienced.
Kindly note that your experience with our services has been thoroughly investigated and we would like to clarify that the claim on the policy was reviewed and processed fairly, subject to the stated terms and conditions as per the policy schedule.
Additionally, the request to cancel the policy was submitted on 12/02/2026. As per our policy terms and conditions there is a one (1) calendar month, (30 days) notice period for cancellations, hence the cancellation is set to take effect on 01/04/2026 and a debit will be processed to cover the month of March 2026.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Kind regards,
Oneplan.
Kindly note that your experience with our services has been thoroughly investigated and we would like to clarify that the claim on the policy was reviewed and processed fairly, subject to the stated terms and conditions as per the policy schedule.
Additionally, the request to cancel the policy was submitted on 12/02/2026. As per our policy terms and conditions there is a one (1) calendar month, (30 days) notice period for cancellations, hence the cancellation is set to take effect on 01/04/2026 and a debit will be processed to cover the month of March 2026.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Kind regards,
Oneplan.
Oneplan Insurance's reply15 Feb 2026, 17:10
Official
Dear Azelda ,
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. Please accept our apology for any inconvenience experienced.
Kindly note that your experience with our services has been thoroughly investigated and we would like to clarify that the claim on the policy was reviewed and processed fairly, subject to the stated terms and conditions as per the policy schedule.
Additionally, the request to cancel the policy was submitted on 12/02/2026. As per our policy terms and conditions there is a one (1) calendar month, (30 days) notice period for cancellations, hence the cancellation is set to take effect on 01/04/2026 and a debit will be processed to cover the month of March 2026.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Kind regards,
Oneplan.
Kindly note that your experience with our services has been thoroughly investigated and we would like to clarify that the claim on the policy was reviewed and processed fairly, subject to the stated terms and conditions as per the policy schedule.
Additionally, the request to cancel the policy was submitted on 12/02/2026. As per our policy terms and conditions there is a one (1) calendar month, (30 days) notice period for cancellations, hence the cancellation is set to take effect on 01/04/2026 and a debit will be processed to cover the month of March 2026.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Kind regards,
Oneplan.