CR
Carla R
1 reviews | Active since Sept 2016
11 Jul 2022, 12:25
Mapaseka Dinake from OnePlan Pet Insurance assisted me via OnePlan's Whatsapp number today
Mapaseka Dinake from OnePlan Pet Insurance assisted me via OnePlan's Whatsapp number today. Mapaseka was very efficient, friendly and helpful. There was a issue with delivery of the card in December 2021, but when I followed up today, Mapaseka arranged for a courier to deliver it the same day, before 16:00 and even confirmed the address on their system. I also submitted a claim whereafter I received assistance from Mapaseka within minutes. I'm very impressed and happy with the service!
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Replies (1)
Oneplan Insurance's replyOfficial
11 Jul 2022, 14:18Hi Carla,
Thank you for sharing your positive service experience with us and for letting us know how helpful Mapaseka was. Your 5-star rating on the service received is highly valued. We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Mapaseka has made such a lasting impression on you. Our clients are our number one priority, and we are pleased to know that we were able to create a memorable experience for you in your time of need.
Please give our love to Trevor and Max.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Thank you for sharing your positive service experience with us and for letting us know how helpful Mapaseka was. Your 5-star rating on the service received is highly valued. We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Mapaseka has made such a lasting impression on you. Our clients are our number one priority, and we are pleased to know that we were able to create a memorable experience for you in your time of need.
Please give our love to Trevor and Max.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Oneplan
Oneplan Insurance's reply11 Jul 2022, 14:18
Official
Hi Carla,
Thank you for sharing your positive service experience with us and for letting us know how helpful Mapaseka was. Your 5-star rating on the service received is highly valued. We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Mapaseka has made such a lasting impression on you. Our clients are our number one priority, and we are pleased to know that we were able to create a memorable experience for you in your time of need.
Please give our love to Trevor and Max.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Thank you for sharing your positive service experience with us and for letting us know how helpful Mapaseka was. Your 5-star rating on the service received is highly valued. We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Mapaseka has made such a lasting impression on you. Our clients are our number one priority, and we are pleased to know that we were able to create a memorable experience for you in your time of need.
Please give our love to Trevor and Max.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Oneplan