Mamsy to be promoted

<div>I'm at whits end with OnePlan. It seems like the only person that does proper work there is Mamsy Chokwe a claims consultant. If it is not a struggle to get the funds loaded when I have an emergency, then it is a process that is not explained to me in detail. In August, my twin daughters were ill, and I almost lost them because of the delay that was caused by OnePlan. Mamsy came to the rescue. Now I am submitting a Invoice to be processed for my husband, I am being told that I owe funds, hence my claim cannot be processed, Wow, what a service, when my account is being debited every month, how do I owe. I called twice, the first consultant dropped the call on me, the second one said she's transferring me, just to be dropped again. Guess who called me to resolve my query....Mamsy once again. Well OnePlan, if Mamsy leaves, i'm afraid you guys are in big trouble. Well done to Mamsy, OnePlan, get your act together.</div>