NK
Nandipha K
1 reviews | Active since Jun 2021
23 May 2025, 19:15
Maladministration
I have a bad experience with one plan lately. When you claim it's either you exceeded your claim ,when you enquire a consultant will tell you that the remaining claim amount they have to reverse the claim fee after 48 hours of not using the funds and that was new. I was with One plan from 2021 to 2023 because at claims they take you from pillar to post. Came back same story. I claimed for OTC fund they decided to give the optometry claim and I enquired there was no reply. I used the find for OTC claimvwhich they approved. The reject the claim of optometry claimed I did not claim and make my fault.
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Oneplan Insurance's replyOfficial
23 May 2025, 19:22Dear Nandipha,
Thank you for bringing this matter to our attention.
We sincerely regret the frustration and inconvenience you’ve experienced, and we would like to extend our heartfelt apologies in relation to your Hellopeter post. Please be assured that we value all client feedback, as it plays a crucial role in helping us enhance our service and overall client experience.
Upon a detailed review of your concern, we have escalated your policy to the relevant department to have a look into this matter and assist further. We can confirm that a credit has been passed on the policy to rectify the claims and finalize your OTC claim. At the moment, there is no due amount nor a rejected claim on the policy.
Once again, we sincerely apologize for the inconvenience caused to you, and hope this will restore your faith in our services.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We sincerely regret the frustration and inconvenience you’ve experienced, and we would like to extend our heartfelt apologies in relation to your Hellopeter post. Please be assured that we value all client feedback, as it plays a crucial role in helping us enhance our service and overall client experience.
Upon a detailed review of your concern, we have escalated your policy to the relevant department to have a look into this matter and assist further. We can confirm that a credit has been passed on the policy to rectify the claims and finalize your OTC claim. At the moment, there is no due amount nor a rejected claim on the policy.
Once again, we sincerely apologize for the inconvenience caused to you, and hope this will restore your faith in our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply23 May 2025, 19:22
Official
Dear Nandipha,
Thank you for bringing this matter to our attention.
We sincerely regret the frustration and inconvenience you’ve experienced, and we would like to extend our heartfelt apologies in relation to your Hellopeter post. Please be assured that we value all client feedback, as it plays a crucial role in helping us enhance our service and overall client experience.
Upon a detailed review of your concern, we have escalated your policy to the relevant department to have a look into this matter and assist further. We can confirm that a credit has been passed on the policy to rectify the claims and finalize your OTC claim. At the moment, there is no due amount nor a rejected claim on the policy.
Once again, we sincerely apologize for the inconvenience caused to you, and hope this will restore your faith in our services.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We sincerely regret the frustration and inconvenience you’ve experienced, and we would like to extend our heartfelt apologies in relation to your Hellopeter post. Please be assured that we value all client feedback, as it plays a crucial role in helping us enhance our service and overall client experience.
Upon a detailed review of your concern, we have escalated your policy to the relevant department to have a look into this matter and assist further. We can confirm that a credit has been passed on the policy to rectify the claims and finalize your OTC claim. At the moment, there is no due amount nor a rejected claim on the policy.
Once again, we sincerely apologize for the inconvenience caused to you, and hope this will restore your faith in our services.
Kind regards,
Oneplan.