Lucy, the minute i chat to her she immediately assure me that my query will have her attention, during the chat she was very friendly and professional and assist without any issues

Hi Bernard,  

Thank you so much for sharing your experience with us! We’re delighted to hear that Lucy was able to reassure you from the start and give your query the attention it deserved. Providing friendly, professional, and efficient support is exactly what we aim for, and it’s wonderful to know she resolved your issue so quickly and without any complications. 

Your kind words mean a great deal, and we’ll be sure to pass your appreciation on to her. 

Thank you for choosing Oneplan! 

Kind regards, 
Oneplan.