FF
Francis F
1 reviews | Active since Aug 2026
26 Aug 2026, 16:16
Lucy ghosted me, but Rhirhandzu was quick to respond and helped me out
Lucy ghosted me, but Rhirhandzu was quick to respond and helped me out. Next time, Oneplan should be clearer about what’s needed when submitting invoices, because some of us don’t understand the difference between a receipt and an invoice
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Replies (1)
Oneplan Insurance's replyOfficial
26 Aug 2026, 19:13Hi Francis,
Thank you for your feedback. We're pleased to hear that Rhirhandzu was able to assist you promptly and help resolve your query. Your kind words about her responsiveness are truly appreciated. We also appreciate your suggestion regarding invoice submissions. We understand that the difference between a receipt and an invoice may not always be clear, and we agree that clearer guidance can help make the process easier for our members. Your feedback has been noted and will be shared with the relevant team for consideration.
Thank you for your feedback. We're pleased to hear that Rhirhandzu was able to assist you promptly and help resolve your query. Your kind words about her responsiveness are truly appreciated. We also appreciate your suggestion regarding invoice submissions. We understand that the difference between a receipt and an invoice may not always be clear, and we agree that clearer guidance can help make the process easier for our members. Your feedback has been noted and will be shared with the relevant team for consideration.
Thank you for helping us improve and for choosing Oneplan!
Kind regards,
Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply26 Aug 2026, 19:13
Official
Hi Francis,
Thank you for your feedback. We're pleased to hear that Rhirhandzu was able to assist you promptly and help resolve your query. Your kind words about her responsiveness are truly appreciated. We also appreciate your suggestion regarding invoice submissions. We understand that the difference between a receipt and an invoice may not always be clear, and we agree that clearer guidance can help make the process easier for our members. Your feedback has been noted and will be shared with the relevant team for consideration.
Thank you for your feedback. We're pleased to hear that Rhirhandzu was able to assist you promptly and help resolve your query. Your kind words about her responsiveness are truly appreciated. We also appreciate your suggestion regarding invoice submissions. We understand that the difference between a receipt and an invoice may not always be clear, and we agree that clearer guidance can help make the process easier for our members. Your feedback has been noted and will be shared with the relevant team for consideration.
Thank you for helping us improve and for choosing Oneplan!
Kind regards,
Oneplan.
Kind regards,
Oneplan.