Livid and disappointed

I have never been so angry..at 8am I'm waiting at the doctor's office I'm 2nd in line then I'm chatting to the lady I'm and not getting any pin at 8:36am I finally get a pin and it says declined I'm begging them to give me the correct pin at 9 only I get a call and this woman tried to make some sort of excuse that FNB machine they are using is the problem firstly why do I need to scream and shout to get help??? Why only call me at 9??? Then she tells me to go to standard Bank I have no idea what I'm doing or how to do it I figure it out and I'm told I'm gonna be charged R11 for their mess so I'm not getting the full amount then between going back and forth with this madness I somehow loose R100 it shouldn't have been this hard I'm so annoyed I needed that R100 i needed help and I didn't get it...I was promoting one plan now I'm honestly not even sure I'm gonna stay with you guys honestly I knew i should have gone with affinity