LK
Liesl K
1 reviews | Active since Nov 2022
26 Oct 2023, 08:21
Little confusing as to which option to chose when submitting my claim as I only required a refund
Little confusing as to which option to chose when submitting my claim as I only required a refund . I just need to understand how to use app properly so I would say it’s my fault. Very happy so far with Oneplan Pet insurance
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Replies (1)
Oneplan Insurance's replyOfficial
26 Oct 2023, 10:53Hi Liesl,
Thank you for sharing your service experience with us. Our clients and fur-babies are important to us and we aim to provide them with the best service possible. We apologize for any confusion caused and would like to provide clarification on the matter.
To submit a claim refund on the Oneplan App, please follow these steps:
1. Log in to the app and select "My Claims."
2. Choose the "Refund Me" option.
3. Select whether you prefer the refund to be processed via the Onecard or your bank account.
4. Upload the invoice and click on "Submit Refund" to process the refund.
You will receive electronic communication once the claim has been finalized. Any refunds that are processed into the Onecard will reflect within 60 seconds and any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
We hope the above brings clarity on the matter and thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. Our clients and fur-babies are important to us and we aim to provide them with the best service possible. We apologize for any confusion caused and would like to provide clarification on the matter.
To submit a claim refund on the Oneplan App, please follow these steps:
1. Log in to the app and select "My Claims."
2. Choose the "Refund Me" option.
3. Select whether you prefer the refund to be processed via the Onecard or your bank account.
4. Upload the invoice and click on "Submit Refund" to process the refund.
You will receive electronic communication once the claim has been finalized. Any refunds that are processed into the Onecard will reflect within 60 seconds and any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
We hope the above brings clarity on the matter and thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply26 Oct 2023, 10:53
Official
Hi Liesl,
Thank you for sharing your service experience with us. Our clients and fur-babies are important to us and we aim to provide them with the best service possible. We apologize for any confusion caused and would like to provide clarification on the matter.
To submit a claim refund on the Oneplan App, please follow these steps:
1. Log in to the app and select "My Claims."
2. Choose the "Refund Me" option.
3. Select whether you prefer the refund to be processed via the Onecard or your bank account.
4. Upload the invoice and click on "Submit Refund" to process the refund.
You will receive electronic communication once the claim has been finalized. Any refunds that are processed into the Onecard will reflect within 60 seconds and any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
We hope the above brings clarity on the matter and thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. Our clients and fur-babies are important to us and we aim to provide them with the best service possible. We apologize for any confusion caused and would like to provide clarification on the matter.
To submit a claim refund on the Oneplan App, please follow these steps:
1. Log in to the app and select "My Claims."
2. Choose the "Refund Me" option.
3. Select whether you prefer the refund to be processed via the Onecard or your bank account.
4. Upload the invoice and click on "Submit Refund" to process the refund.
You will receive electronic communication once the claim has been finalized. Any refunds that are processed into the Onecard will reflect within 60 seconds and any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
We hope the above brings clarity on the matter and thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan