Like i sad they are very slow to help through watsapp and i dnt understand this thing of not getting funds for medication

Dear Rethabile , 

Thank you for bringing this matter to our attention. 

We would like to extend our apologies for any inconvenience or confusion you may have experienced. We take client feedback seriously and are committed to maintaining the highest standards of service.

We have reviewed your complaint and have attempted to contact you to discuss your concerns, however, the calls rings until it goes through to voicemail. We have conducted an investigation into your experience on our WhatsApp chat platform and have escalated our findings to the relevant department for urgent assistance in addressing the matter. may we kindly request that you provide a convenient time to contact you to discuss your concerns relating to the OTC (over-the-counter) medication to get a better understanding and assist further. 

Once again, we truly apologize for the experience you've had and look forward to restoring your faith in our services. 

Kind regards, 
Oneplan.