SP
Shaun P
1 reviews | Active since Apr 2019
19 Dec 2020, 07:48
Lies
Ver disappointed with the lies i was told by Melvin Peterson. Wanted to cancel my cover for pet but he **** to me. My dog was bitten by a snake and they say it is not emergency cover. So much lies even from the sales consultant Janelle Ellias. Please dont be fooled with the advertising they dont honor when the time comes. Please dont be a victim like me.
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Oneplan Insurance's replyOfficial
04 Jan 2021, 15:57Good day Shaun,
We do sincerely apologize for any inconvenience and the delay which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
For a claim to be covered on the hospital plan, the claim invoice should indicate that there was an admission in hospital with an overnight stay or treatment or procedure done in the vet hospital.
The services rendered on the invoice fall under the vet visit cover limit which would have been covered on our comprehensive Classic and Super plan up to their respective cover limits as there was just a consultation and medication dispensed by the vet. This is in line with our policy terms and conditions.
Kind Regards,
Oneplan
We do sincerely apologize for any inconvenience and the delay which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
For a claim to be covered on the hospital plan, the claim invoice should indicate that there was an admission in hospital with an overnight stay or treatment or procedure done in the vet hospital.
The services rendered on the invoice fall under the vet visit cover limit which would have been covered on our comprehensive Classic and Super plan up to their respective cover limits as there was just a consultation and medication dispensed by the vet. This is in line with our policy terms and conditions.
Kind Regards,
Oneplan
Oneplan Insurance's reply04 Jan 2021, 15:57
Official
Good day Shaun,
We do sincerely apologize for any inconvenience and the delay which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
For a claim to be covered on the hospital plan, the claim invoice should indicate that there was an admission in hospital with an overnight stay or treatment or procedure done in the vet hospital.
The services rendered on the invoice fall under the vet visit cover limit which would have been covered on our comprehensive Classic and Super plan up to their respective cover limits as there was just a consultation and medication dispensed by the vet. This is in line with our policy terms and conditions.
Kind Regards,
Oneplan
We do sincerely apologize for any inconvenience and the delay which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
For a claim to be covered on the hospital plan, the claim invoice should indicate that there was an admission in hospital with an overnight stay or treatment or procedure done in the vet hospital.
The services rendered on the invoice fall under the vet visit cover limit which would have been covered on our comprehensive Classic and Super plan up to their respective cover limits as there was just a consultation and medication dispensed by the vet. This is in line with our policy terms and conditions.
Kind Regards,
Oneplan