YI
Yashlen I

1 reviews | Active since Jul 2017

10 Jul 2017, 12:02

Legitimate claims unpaid and cannot cancel!!

<p>Oneplan is a complete ****! I was a member for over a year with zero claims until I used the day to day benefit and optometry benefit. I submitted legitimate invoices to be claimed yet it was continually rejected for no reason.</p> <p> </p> <p>I am now trying to cancel my membership. Have sent 2 cancellation emails in March and April. I get the autorespond email confirming someone will contact me within 48 hours but of course no one ever did. Even when I tried calling several times to follow up on the cancellation I get told I will be put through the cancellations department but guess what, THEY CUT THE CALL! I have had it with them yet I still keep getting debited each month. This is ******* and Oneplan is an absolute ****!</p>

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply12 Jul 2017, 08:55
Official

Hi Yashlen,

We sincerely apologize for the inconvenience caused. This is not the standard of service that we aim to provide to our clients. We are escalating this matter to a manager to ensure that it is actioned immediately. We once again apologize for the inconvenience and hope to resolve this as soon as possible. We thank you for your patience.

Kind Regards,

The Oneplan Team