DJ
Delano J
1 reviews | Active since Oct 2020
28 Nov 2022, 15:12
Late card order with no correspondence.
Took out new pet insurance plan with oneplan and the main reason i went with them is the promise of this card streamlining the service not having to pay first and claim later approach. They promise their clients within 30 days of inception of cover the card will be in your possession the only way that you can claim day to day benefits. As of the date of writing this review i called their customer service trying to find out where my card was and low and behold without any correspondence with me i am informed that my card was order late and from today it might take another 2-3 weeks to receive it, but in the mean time i can pay out of pocket and claim back later. What a disappointment to come and find out all the negative reviews were bot baseless. Not even offered a sorry for the inconvenience.
Helpful (0)
Replies (7)0
Replies (7)
Oneplan Insurance's replyOfficial
28 Nov 2022, 17:06Good day Delano,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have attempted to contact you on the listed number; however, it was to no avail.
Kindly note that delivery of the Onecard takes up to 30 days after the inception date of the policy. During this time, the card is ordered, printed, and branded. Once its printed, it will be sent to our offices in Johannesburg for scanning and then sent to the courier service who then delivers to the listed address. Please take note that your policy inception date was the 1st of November 2022.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
Please provide us with an alternative contact number or suitable time, as we would like to arrange delivery of your Onecard.
Once again, we apologize for any inconvenience caused and we look forward to hearing from you soon.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have attempted to contact you on the listed number; however, it was to no avail.
Kindly note that delivery of the Onecard takes up to 30 days after the inception date of the policy. During this time, the card is ordered, printed, and branded. Once its printed, it will be sent to our offices in Johannesburg for scanning and then sent to the courier service who then delivers to the listed address. Please take note that your policy inception date was the 1st of November 2022.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
Please provide us with an alternative contact number or suitable time, as we would like to arrange delivery of your Onecard.
Once again, we apologize for any inconvenience caused and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Oneplan Insurance's reply28 Nov 2022, 17:06
Official
Good day Delano,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have attempted to contact you on the listed number; however, it was to no avail.
Kindly note that delivery of the Onecard takes up to 30 days after the inception date of the policy. During this time, the card is ordered, printed, and branded. Once its printed, it will be sent to our offices in Johannesburg for scanning and then sent to the courier service who then delivers to the listed address. Please take note that your policy inception date was the 1st of November 2022.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
Please provide us with an alternative contact number or suitable time, as we would like to arrange delivery of your Onecard.
Once again, we apologize for any inconvenience caused and we look forward to hearing from you soon.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have attempted to contact you on the listed number; however, it was to no avail.
Kindly note that delivery of the Onecard takes up to 30 days after the inception date of the policy. During this time, the card is ordered, printed, and branded. Once its printed, it will be sent to our offices in Johannesburg for scanning and then sent to the courier service who then delivers to the listed address. Please take note that your policy inception date was the 1st of November 2022.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
Please provide us with an alternative contact number or suitable time, as we would like to arrange delivery of your Onecard.
Once again, we apologize for any inconvenience caused and we look forward to hearing from you soon.
Kind Regards,
Oneplan
DJ
Delano J's updateReviewer Update
28 Nov 2022, 17:27I have received a call from your *** on several attempts in the last hour every time i answer the phone is dropped in my ear, furthermore what is mentioned in my review is only what the call center agent advised me is the situation in her own words your card was ordered late and will arrive in the next 2 to 3 weeks and that is outside of the indicated time frame of one month for delivery.
DJ
Delano J's update28 Nov 2022, 17:27
Reviewer Update
I have received a call from your *** on several attempts in the last hour every time i answer the phone is dropped in my ear, furthermore what is mentioned in my review is only what the call center agent advised me is the situation in her own words your card was ordered late and will arrive in the next 2 to 3 weeks and that is outside of the indicated time frame of one month for delivery.
Oneplan Insurance's replyOfficial
28 Nov 2022, 19:12Good day Delano,
Thank you for reaching out to us.
Kindly note that records on our call log reflects that your contact number goes on busy when we attempt to contact you. There was one answered attempt, however the call dropped soon after. If you have the True caller app downloaded on your phone, it could be rejecting our calls to you.
We sincerely apologize about the Onecard not being ordered in a timely manner; however we would like to contact you is to speed up the delivery process.
If possible, kindly provide us with an alternative contact number so that we may assist further in this regard.
Kind Regards,
Oneplan
Thank you for reaching out to us.
Kindly note that records on our call log reflects that your contact number goes on busy when we attempt to contact you. There was one answered attempt, however the call dropped soon after. If you have the True caller app downloaded on your phone, it could be rejecting our calls to you.
We sincerely apologize about the Onecard not being ordered in a timely manner; however we would like to contact you is to speed up the delivery process.
If possible, kindly provide us with an alternative contact number so that we may assist further in this regard.
Kind Regards,
Oneplan
Oneplan Insurance's reply28 Nov 2022, 19:12
Official
Good day Delano,
Thank you for reaching out to us.
Kindly note that records on our call log reflects that your contact number goes on busy when we attempt to contact you. There was one answered attempt, however the call dropped soon after. If you have the True caller app downloaded on your phone, it could be rejecting our calls to you.
We sincerely apologize about the Onecard not being ordered in a timely manner; however we would like to contact you is to speed up the delivery process.
If possible, kindly provide us with an alternative contact number so that we may assist further in this regard.
Kind Regards,
Oneplan
Thank you for reaching out to us.
Kindly note that records on our call log reflects that your contact number goes on busy when we attempt to contact you. There was one answered attempt, however the call dropped soon after. If you have the True caller app downloaded on your phone, it could be rejecting our calls to you.
We sincerely apologize about the Onecard not being ordered in a timely manner; however we would like to contact you is to speed up the delivery process.
If possible, kindly provide us with an alternative contact number so that we may assist further in this regard.
Kind Regards,
Oneplan
DJ
Delano J's updateReviewer Update
28 Nov 2022, 21:34I will be available at the following numbers the whole day tomorrow. *** and *** thank you for the attempts to resolve this matter it is greatly appreciated.
DJ
Delano J's update28 Nov 2022, 21:34
Reviewer Update
I will be available at the following numbers the whole day tomorrow. *** and *** thank you for the attempts to resolve this matter it is greatly appreciated.
Oneplan Insurance's replyOfficial
29 Nov 2022, 08:48Good day Delano,
Thank you for allowing us the opportunity to assist you, we will be in contact with you.
Kind Regards,
Oneplan
Thank you for allowing us the opportunity to assist you, we will be in contact with you.
Kind Regards,
Oneplan
Oneplan Insurance's reply29 Nov 2022, 08:48
Official
Good day Delano,
Thank you for allowing us the opportunity to assist you, we will be in contact with you.
Kind Regards,
Oneplan
Thank you for allowing us the opportunity to assist you, we will be in contact with you.
Kind Regards,
Oneplan
DJ
Delano J's updateReviewer Update
29 Nov 2022, 09:03To Miss Nereshnie Dheepnarayan from Oneplan you are a gem. Thank you for resolving this matter in such a timely manner what’s even more impressive is the humility with which you handled yourself and had to mop up somebody else’s mess. Your sector needs more people like you in it you will be going far my dear.
DJ
Delano J's update29 Nov 2022, 09:03
Reviewer Update
To Miss Nereshnie Dheepnarayan from Oneplan you are a gem. Thank you for resolving this matter in such a timely manner what’s even more impressive is the humility with which you handled yourself and had to mop up somebody else’s mess. Your sector needs more people like you in it you will be going far my dear.
Oneplan Insurance's replyOfficial
30 Nov 2022, 16:37Good day Delano,
Thank you for providing us with feedback on the matter.
We are pleased to hear that Mereshnie was able to assist you in a wonderful manner. Our clients are important to us, we strive to provide excellent services daily. We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Mereshnie has made such a lasting impression on you.
Thank you for being part of the Oneplan Family, we look forward to a long and fruitful relationship.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We are pleased to hear that Mereshnie was able to assist you in a wonderful manner. Our clients are important to us, we strive to provide excellent services daily. We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Mereshnie has made such a lasting impression on you.
Thank you for being part of the Oneplan Family, we look forward to a long and fruitful relationship.
Kind Regards,
Oneplan
Oneplan Insurance's reply30 Nov 2022, 16:37
Official
Good day Delano,
Thank you for providing us with feedback on the matter.
We are pleased to hear that Mereshnie was able to assist you in a wonderful manner. Our clients are important to us, we strive to provide excellent services daily. We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Mereshnie has made such a lasting impression on you.
Thank you for being part of the Oneplan Family, we look forward to a long and fruitful relationship.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We are pleased to hear that Mereshnie was able to assist you in a wonderful manner. Our clients are important to us, we strive to provide excellent services daily. We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Mereshnie has made such a lasting impression on you.
Thank you for being part of the Oneplan Family, we look forward to a long and fruitful relationship.
Kind Regards,
Oneplan