NM
Ntho M
1 reviews | Active since Dec 2017
11 Jan 2022, 02:11
Lack of service at One Plan
I am an existing client of One Plan Insurance. I have recently purchased an additional vehicle and needed a cover. It was unfortunate that I had to make numerous phone calls which lasted for about 50 min per call, waiting for an agent to respond.
I have eventually logged a call through the Chat box portal and nothing came up as well. I opted on sending "Call me back" notifications hoping that they would work but all in vain as well. I then sent numerous emails to "***" but that didn't work at all.
I have never seen such a service!!! I am even thinking of canceling my existing policy with them. This is pathetic!!!
Regards,
Ntho
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Oneplan Insurance's replyOfficial
11 Jan 2022, 07:56Good day Ntho,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We discovered that upon receiving your please call me request, our Care Department attempted to contact you on your listed contact number, however the attempts to contact you were unsuccessful.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We discovered that upon receiving your please call me request, our Care Department attempted to contact you on your listed contact number, however the attempts to contact you were unsuccessful.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply11 Jan 2022, 07:56
Official
Good day Ntho,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We discovered that upon receiving your please call me request, our Care Department attempted to contact you on your listed contact number, however the attempts to contact you were unsuccessful.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We discovered that upon receiving your please call me request, our Care Department attempted to contact you on your listed contact number, however the attempts to contact you were unsuccessful.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan