Lack of Response

Item: Oneplan Insurance
Rating: 2
Author: Cheryl P

Please advise when I can get a response to my request for a refund. My account was debited for the monthly premium even though I sent cancellation timeously - Reason for cancellation + 60% increase in premium. I phoned immediately and was told they needed to investigate further as my policy reflected as active on the system -to date I have had no response. I also sent an email to which I have had no response.

Please advise when I can expect my refund or at least a reply ...

Helpful (0)

Replies (4)

Oneplan Insurance's replyOfficial

07 Mar 2018, 09:21

Hi Cheryl,

Please accept our sincerest apologies for the inconvenience caused. We have found the fault on our side and are in the process of rectifying it.

We will give you a call once your refund has been processed.

Regards,

The Oneplan Team

Oneplan Insurance's reply07 Mar 2018, 09:21

Official

Hi Cheryl,

Please accept our sincerest apologies for the inconvenience caused. We have found the fault on our side and are in the process of rectifying it.

We will give you a call once your refund has been processed.

Regards,

The Oneplan Team

Cheryl P's updateReviewer Update

12 Mar 2018, 07:59

Today is Monday 12th March, still no correspondence or refund ????

Cheryl P's update12 Mar 2018, 07:59

Reviewer Update

Today is Monday 12th March, still no correspondence or refund ????

Cheryl P's updateReviewer Update

19 Mar 2018, 08:19

Today is Monday the 19th March - Still NOTHING !!!!!

Cheryl P's update19 Mar 2018, 08:19

Reviewer Update

Today is Monday the 19th March - Still NOTHING !!!!!

Oneplan Insurance's replyOfficial

19 Mar 2018, 09:11

Hi Cheryl

I do sincerely apologise for the delay. Your refund has been processed and we are pushing for it to be done ASAP, however, at the latest you can expect it to reflect in 3-5 working days.

Oneplan Insurance's reply19 Mar 2018, 09:11

Official

Hi Cheryl

I do sincerely apologise for the delay. Your refund has been processed and we are pushing for it to be done ASAP, however, at the latest you can expect it to reflect in 3-5 working days.