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jayjawe J
1 reviews | Active since Mar 2014
26 Sept 2024, 10:28
Lack of feedback on a complaint
I submitted a formal complaint against Oneplan Health insurance 8 Sept and was informed I would get feedback in 21 days, I guess they are waiting for the 20th day to give me feedback.
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Oneplan Insurance's replyOfficial
26 Sept 2024, 12:19Dear Keanole,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and for the circumstances under which your Hellopeter posting has reached us. We take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that this matter is being addressed by our Complaints department in line with our internal complaints resolution policy. The Complaints department is an independent department and the standard turnaround time for feedback is within 21 days from the date of the initial complaint, you will receive feedback by the 27th of September 2024.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and for the circumstances under which your Hellopeter posting has reached us. We take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that this matter is being addressed by our Complaints department in line with our internal complaints resolution policy. The Complaints department is an independent department and the standard turnaround time for feedback is within 21 days from the date of the initial complaint, you will receive feedback by the 27th of September 2024.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply26 Sept 2024, 12:19
Official
Dear Keanole,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and for the circumstances under which your Hellopeter posting has reached us. We take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that this matter is being addressed by our Complaints department in line with our internal complaints resolution policy. The Complaints department is an independent department and the standard turnaround time for feedback is within 21 days from the date of the initial complaint, you will receive feedback by the 27th of September 2024.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and for the circumstances under which your Hellopeter posting has reached us. We take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that this matter is being addressed by our Complaints department in line with our internal complaints resolution policy. The Complaints department is an independent department and the standard turnaround time for feedback is within 21 days from the date of the initial complaint, you will receive feedback by the 27th of September 2024.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan