Lack of communication

They continue to deduct your premium month after minth but fail to follow up and make payme t arrangements of a rejected claim. Then when you want to load a claim, you only find out then that you cannot load because of an ourstanding amount. They deduct over R1100 a month but cant notify me that i owe an extra R85 (which i would have gladly paid had i known the issue was not resolved). Unacceptable. I will be seeking an alternative supplier. When i asked why there was no follow up or request for payment, i am told the system doesnt follow up after an email is sent. I am so dissapointed on Oneplan.