Kopano Makgeledise most helpful in assisting to remove my deceased pet from policy

Hi Elmaré, 

Thank you for taking the time to share your feedback with us. We are truly sorry for your loss. Losing a beloved pet is never easy, and our thoughts are with you during this difficult time. 

We sincerely appreciate your kind words about Kopano. We’re glad to hear that she was able to assist you with care and sensitivity while helping you remove your pet from the policy, and that she also guided you regarding the cremation benefit claim. Providing compassionate and informative support during moments like these is extremely important to us. 

Your feedback will certainly be shared with Kopano! 

Thank you for trusting Oneplan during such a sensitive time. We’re here to support you whenever you need us. 

Kind regards, 
Oneplan.