1 reviews | Active since Dec 2014
Keep on sending me Statements if Claim is Approved
Hi<br> <br> I went to the doctor on 8 June 2015.<br> <br> I make use of a Doctor and Medicross and as the One Plan card does not work at their Facilities I Draw the money and ADD an additional amount as a GP visit is R350 per visit.<br> <br> I did explain this to them with my first claim and it was approved on 5 Jan 2015<br> <br> Now with this one on 8 June 2015 there was 3 Claims added ! <br> <br> 2 was Declined and They only Paid out 1 which after explaining and effort the approved the Claim <br> <br> Claim *** Declined (I did not receive the funds)<br> Claim *** Declined<br> Claim *** Approved for R211.55 But they bill me still to pay it<br> <br> I still get Statements which is really annoying as I don't owe anything.<br> <br> The Previous time I was not charged R50 for an Admin Fee ???<br> <br> I did email them on several occasions also.
Thank you for bringing the above to our attention.
As per email correspondence, please note that your claim has been approved however there has been a system error whereby you have been constantly receiving SMS's regarding this claim.
We have rectified this and sent you an email with the updated claim statement, therefore you will not be receiving any further communication regarding this claim.
We apologise for any inconvenience that may have been caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
As per email correspondence, please note that your claim has been approved however there has been a system error whereby you have been constantly receiving SMS's regarding this claim.
We have rectified this and sent you an email with the updated claim statement, therefore you will not be receiving any further communication regarding this claim.
We apologise for any inconvenience that may have been caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
