1 reviews | Active since Jun 2013
Keep deducting money after policy was cancelled months ago!
<p>I cancelled my policy in middle of July and received notification that it has been cancelled. However on the 13th of September I was once again billed for premiums. IN THE MIDDLE OF THE MONTH?? I've called twice now where I have both times been promised a refund but still no refund after 2 weeks! </p> <p>If this is how they handle their simple premium admin I SHUDDER to think how they would have completely messed up if I ever actually needed to claim!</p> <p>STAY FAR AWAY!</p>
Good day Patrick
Hope all is well,
Thank you for bringing this matter to our attention. We apologize for the inconvenience caused and will be investigating further where the break in the process was.
Kindly note that we have captured and processed the refund for the premiums that have been debited from your account.
Once Again we apologise for the inconvenience caused.
Kind regards
Oneplan
Good day Patrick
Hope all is well,
Thank you for bringing this matter to our attention. We apologize for the inconvenience caused and will be investigating further where the break in the process was.
Kindly note that we have captured and processed the refund for the premiums that have been debited from your account.
Once Again we apologise for the inconvenience caused.
Kind regards
Oneplan
No you have not! and to make it worse you have Debited AGAIN on 1st of October! That is now TWO months of premiums you have ****** FROM ME with no refunds AT ALL. It's october and you have told me in MID JULY my policy was cancelled!
DO NOT TRUST THEM WITH YOUR MONEY
No you have not! and to make it worse you have Debited AGAIN on 1st of October! That is now TWO months of premiums you have ****** FROM ME with no refunds AT ALL. It's october and you have told me in MID JULY my policy was cancelled!
DO NOT TRUST THEM WITH YOUR MONEY
Good day Patrick
We had requested for the refund to be processed but due to the debit orders being returned, we can no longer action the request.
Please refer to the email that we have sent you.
Kind Regards
Good day Patrick
We had requested for the refund to be processed but due to the debit orders being returned, we can no longer action the request.
Please refer to the email that we have sent you.
Kind Regards
It's been close to a month since you promised me refunds TWICE telephonically, about a week apart in September.
Only now after I took matters into my own hands by reversing them with my bank have you decided to take action.
Can you please just stop debiting my account! I don't want ANOTHER debit going off at the end of this month after my account was cancelled in JULY.
It's been close to a month since you promised me refunds TWICE telephonically, about a week apart in September.
Only now after I took matters into my own hands by reversing them with my bank have you decided to take action.
Can you please just stop debiting my account! I don't want ANOTHER debit going off at the end of this month after my account was cancelled in JULY.
Good day Patrick
Kindly note that the policy has been cancelled and there wont be any debits for premiums going off your account month end.
The last debit which went off was the standard cancellation fee.
Once again we apologise for the delay in processing your request.
Kind Regards
Good day Patrick
Kindly note that the policy has been cancelled and there wont be any debits for premiums going off your account month end.
The last debit which went off was the standard cancellation fee.
Once again we apologise for the delay in processing your request.
Kind Regards