Just finding it too expensive

Dear Anne,

Thank you for taking the time to bring this to our attention.  We apologize for any inconvenience that has been caused, we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.  Kindly note that our policy standard increase happens annually. The Oneplan brand inspires confidence in its ability to provide value for money. Regrettably, we are from time to time pressed to increase our premiums to keep up with inflation and medical costs, which in turn enables us to be there for you when you need us the most. Please note that when an increase is declared, it includes several considerations. Whilst we understand that any increase is never well received, we firmly believe in being open and transparent with you, therefore we shared the basis for our adjustments to your premium in the hope that this provides an understanding of our decision for the increase.   The increase in your medical contribution remains on par with medical inflation while giving you peace of mind for those expected, unexpected, and everything in between. Considering the financial pressure our client's experience, we have always aimed to keep premium increases to an absolute minimum, while offering you a per-event and annual limit increase across benefits, always ensuring you still get great value for money.  
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover. 
     
We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.       Kind Regards,
Oneplan