1 reviews | Active since Jan 2021
Julian David very ***********!!!!!
I've ALWAYS had amazing service from your consultants but this one I've been dealing with is very ***********. I upgraded my plan and the mistakes he made on my new policy documents...MY WORD!!!! It's been 2 months now with back and forth emails with him and he's still not getting it right. Is he a new consultant? Seems like he needs a bit of more training. Right now my partner and i have been waiting for the debit to go out which was supposed to be on the 28th, it didnt go off. Last week i made him aware only to find out that he out the incorrect bank details so it probably bounced. He said he has set it to go off on Monday, the 4th of April...It didn't go off. I sent him an email Monday to alert him and when I called again yesterday, the consultant said it was set to go off on the 5th so I'm guessing he forgot to set it off for the 4th. It's now the 6th and still nothing, he now says it will go off tomorrow *sigh*...... I absolutely love One Plan but this was just a Pathetic service from this guy.
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan