TH
Tyron H
1 reviews | Active since Mar 2019
20 Aug 2024, 14:52
Julian David helped me quickly with my current request
Julian David helped me quickly with my current request. The 3 star rating is because OnePlan's system is so bad that I needed to contact Julian to confirm something because I have had so many bad experiences with OnePlan in the past, 2 weeks ago was the latest issue I experienced...
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Replies (1)
Oneplan Insurance's replyOfficial
20 Aug 2024, 15:42Hi Tyron,
Thank you for the wonderful feedback on your interaction with Julian. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are pleased to hear that despite the circumstances Julian has made such a lasting impression on you as we value all our clients.
We hope that you have a pleasant experience going forward. If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for the wonderful feedback on your interaction with Julian. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are pleased to hear that despite the circumstances Julian has made such a lasting impression on you as we value all our clients.
We hope that you have a pleasant experience going forward. If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply20 Aug 2024, 15:42
Official
Hi Tyron,
Thank you for the wonderful feedback on your interaction with Julian. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are pleased to hear that despite the circumstances Julian has made such a lasting impression on you as we value all our clients.
We hope that you have a pleasant experience going forward. If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for the wonderful feedback on your interaction with Julian. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are pleased to hear that despite the circumstances Julian has made such a lasting impression on you as we value all our clients.
We hope that you have a pleasant experience going forward. If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan