Julian and David assisted me very professionally and was kind hearted when I had to claim for my pet's burial

Hi Jacky, 

Thank you for sharing your experience with us. We’re truly sorry for your loss and appreciate you taking the time to acknowledge the compassion and professionalism shown by Julian during such a difficult time. Their kindness and care mean a great deal, and your heartfelt words will be shared with them. 

Kind regards, 
Oneplan.