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Yurial Y
1 reviews | Active since Oct 2023
17 Oct 2023, 22:13
I've waited almost a full 8 hours for an agent to respond to my Whatsapp message
I've waited almost a full 8 hours for an agent to respond to my Whatsapp message. From 13:33 in the afternoon up until 21:51 in the evening, I only got a response then.
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Replies (1)
Oneplan Insurance's replyOfficial
18 Oct 2023, 08:51Hi Yurial,
Thank you for sharing your service experience with us.
We sincerely apologize for any delay in response that you may have experienced as we always attempt to attend to all queries in a timely manner and we will certainly look into the matter to prevent a recurrence of this nature.
Our clients are our number one priority, and we aim to provide them with the best service possible. Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team at *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to send us a message on those platforms for assistance.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us.
We sincerely apologize for any delay in response that you may have experienced as we always attempt to attend to all queries in a timely manner and we will certainly look into the matter to prevent a recurrence of this nature.
Our clients are our number one priority, and we aim to provide them with the best service possible. Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team at *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to send us a message on those platforms for assistance.
Kind Regards,
Oneplan
Oneplan Insurance's reply18 Oct 2023, 08:51
Official
Hi Yurial,
Thank you for sharing your service experience with us.
We sincerely apologize for any delay in response that you may have experienced as we always attempt to attend to all queries in a timely manner and we will certainly look into the matter to prevent a recurrence of this nature.
Our clients are our number one priority, and we aim to provide them with the best service possible. Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team at *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to send us a message on those platforms for assistance.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us.
We sincerely apologize for any delay in response that you may have experienced as we always attempt to attend to all queries in a timely manner and we will certainly look into the matter to prevent a recurrence of this nature.
Our clients are our number one priority, and we aim to provide them with the best service possible. Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team at *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to send us a message on those platforms for assistance.
Kind Regards,
Oneplan