Ive had to resubmit a claim I sent through a month and a half ago, despite being assured that it had been received by the assessors and that it was escalated

Dear Deon,

Thank you for taking the time to bring this to our attention. 
    
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated.
  
We have acknowledged your complaint and upon investigation, we have noted that the Casualty claim was approved and paid into your nominated bank account. 

Kindly note according to our policy schedule it states that, you may claim for a Casualty event up to the claim limit per event with a fourteen (14) day waiting period between the initial event and the next event – this means you need to wait two (2) weeks until you can claim again for another Casualty event in respect to the same condition, however you may claim for follow up visits for the same event until the event limit has been reached within this fourteen (14) day period, hence the claim was approved for the cover limit of R1400.00. The fourteen (14) day waiting period will not apply to unrelated conditions. 

Once again, we apologize for any inconvenience caused and we hope this clarifies the matter. 
                    
Kind Regards,
Oneplan