VV
Vuyisile V

1 reviews | Active since Nov 2021

29 Dec 2022, 10:47

I've had a decent experience with OnePlan apart from the technical issue where your system struggled with accepting one of my reciepts which made things difficult for a moment

I've had a decent experience with OnePlan apart from the technical issue where your system struggled with accepting one of my reciepts which made things difficult for a moment. Today I needed assistance changing banking details and Rutendo Adelaide worked efficiently was really kind throughout our interaction.

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply29 Dec 2022, 19:38
Official
Hi Vuyisile

Thank you for taking the time to compliment Rutendo. 

Customer service is our number one priority, and we are delighted that we were able to create a memorable experience for you. 

We apologise for your previous experience regarding uploading your receipt. This will be raised with the relevant managers to ensure better service in the future. 

Thanks for being part of the Oneplan family. 

Kind Regards
OnePlan