RB
Rebecca B
1 reviews | Active since Jul 2021
25 Feb 2025, 12:36
I've been with OnePlan Insurance since 1
I've been with OnePlan Insurance since 1.06.2020. Recently, I submitted a claim for an optometrist visit in January 2025. Despite multiple submissions of correct documents and assurances from six service agents, I still haven't received a refund. Today, I was told the optometrist wasn't on their system. The agents either **** or need training. With premium increases and poor service, I can no longer recommend OnePlan."
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Oneplan Insurance's replyOfficial
25 Feb 2025, 13:12Dear Rebecca,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department for further assistance.
The Optometry claim dated 2025/01/27 has been approved subject to the stated cover limit and submitted for payment to your bank account. Please check for an SMS sent to the number listed on your policy for the confirmation SMS.
Once again, we profusely apologize for the inconvenience caused and we hope the resolution of the matter will restore your experience with our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department for further assistance.
The Optometry claim dated 2025/01/27 has been approved subject to the stated cover limit and submitted for payment to your bank account. Please check for an SMS sent to the number listed on your policy for the confirmation SMS.
Once again, we profusely apologize for the inconvenience caused and we hope the resolution of the matter will restore your experience with our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply25 Feb 2025, 13:12
Official
Dear Rebecca,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department for further assistance.
The Optometry claim dated 2025/01/27 has been approved subject to the stated cover limit and submitted for payment to your bank account. Please check for an SMS sent to the number listed on your policy for the confirmation SMS.
Once again, we profusely apologize for the inconvenience caused and we hope the resolution of the matter will restore your experience with our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department for further assistance.
The Optometry claim dated 2025/01/27 has been approved subject to the stated cover limit and submitted for payment to your bank account. Please check for an SMS sent to the number listed on your policy for the confirmation SMS.
Once again, we profusely apologize for the inconvenience caused and we hope the resolution of the matter will restore your experience with our services.
Kind regards,
Oneplan.