CD
Charmain D
1 reviews | Active since Jul 2020
23 May 2024, 11:02
I've been struggling for 3 days, emails back and forth and coming nowhere as they didn't understand my claim I had
I've been struggling for 3 days, emails back and forth and coming nowhere as they didn't understand my claim I had. Then I reached out to the whatsup group and a consultant by the name of Mapaseka Dinake was the only one who could understand my problem and who assisted me immediately without any problems. I give him/her 10/10. You rock
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Replies (1)
Oneplan Insurance's replyOfficial
23 May 2024, 13:18Hi Charmain,
Thank you for the wonderful feedback on your interaction with Mapaseka. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are pleased to hear that despite the circumstances Mapaseka has made such a lasting impression on you and we will be sure to recongize her efforts.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Thank you for the wonderful feedback on your interaction with Mapaseka. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are pleased to hear that despite the circumstances Mapaseka has made such a lasting impression on you and we will be sure to recongize her efforts.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Oneplan
Oneplan Insurance's reply23 May 2024, 13:18
Official
Hi Charmain,
Thank you for the wonderful feedback on your interaction with Mapaseka. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are pleased to hear that despite the circumstances Mapaseka has made such a lasting impression on you and we will be sure to recongize her efforts.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Thank you for the wonderful feedback on your interaction with Mapaseka. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are pleased to hear that despite the circumstances Mapaseka has made such a lasting impression on you and we will be sure to recongize her efforts.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Oneplan