I've been sending emails and calling for the past week and being told to email cancel@1plan

Dear Nomqhele,

Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan. We sincerely apologize for any delays and inconvenience caused, we take your feedback seriously as we continually strive to improve our service and meet our clients' expectations.
 
Kindly note that the correct email address for cancelations is *** and should you wish to cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. If the cancellation request was sent after the 7-day cooling off period there is a one (1) calendar month notice period that is required. 

 
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover. 
     
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand. 
      
Once again, we apologize for any inconvenience caused and we hope to restore the experience. 

      

Kind Regards,
Oneplan