BvdB
Ben van den Berg
1 reviews | Active since Feb 2011
03 Feb 2025, 11:42
I've been a One Plan Health customer for more than three years, and I am satisfied with its Health Insurance
I've been a One Plan Health customer for more than three years, and I am satisfied with its Health Insurance. I dealt with Kopano Makgeledise today via their WhatsApp channel. She helped me and was very friendly and patient. It was a great experience to receive excellent customer service! Thank you, Kopano. The only thing that can be improved is having more agents available to prevent waiting 20 minutes for an agent to attend to a service request.
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Replies (1)
Oneplan Insurance's replyOfficial
03 Feb 2025, 11:50Hi Ben,
Thank you for your valuable feedback! We're thrilled to hear that you’ve had a great experience with One Plan Health over the past three years, and that Kopano provided friendly and patient assistance. We truly appreciate your suggestion, and we’ll work on improving this to ensure quicker response times in the future. We’ll be sure to pass along your thanks to Kopano!
Thank you for being part of the Oneplan family!
Kind regards,
Oneplan.
Thank you for your valuable feedback! We're thrilled to hear that you’ve had a great experience with One Plan Health over the past three years, and that Kopano provided friendly and patient assistance. We truly appreciate your suggestion, and we’ll work on improving this to ensure quicker response times in the future. We’ll be sure to pass along your thanks to Kopano!
Thank you for being part of the Oneplan family!
Kind regards,
Oneplan.
Oneplan Insurance's reply03 Feb 2025, 11:50
Official
Hi Ben,
Thank you for your valuable feedback! We're thrilled to hear that you’ve had a great experience with One Plan Health over the past three years, and that Kopano provided friendly and patient assistance. We truly appreciate your suggestion, and we’ll work on improving this to ensure quicker response times in the future. We’ll be sure to pass along your thanks to Kopano!
Thank you for being part of the Oneplan family!
Kind regards,
Oneplan.
Thank you for your valuable feedback! We're thrilled to hear that you’ve had a great experience with One Plan Health over the past three years, and that Kopano provided friendly and patient assistance. We truly appreciate your suggestion, and we’ll work on improving this to ensure quicker response times in the future. We’ll be sure to pass along your thanks to Kopano!
Thank you for being part of the Oneplan family!
Kind regards,
Oneplan.