NS
Nthabi S
1 reviews | Active since May 2024
24 Jul 2024, 11:40
It’s still a bit c...
It’s still a bit confusing , has a lot of admin when you’re not using services directly from Netcare etc but after having spoken to Rutendo Adelaide to clarify some things I understood it better , he/she was very helpful, kind and patient .
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Replies (1)
Oneplan Insurance's replyOfficial
24 Jul 2024, 12:21Hi Nthabi,
Thank you for sharing your service experience with us. Our clients are our number one priority, and we aim to provide them with the best service possible.
Kindly note that our product is designed in such a manner that it allows you to visit any Doctor of your choice as we do not have a list of selected service providers our clients can use, you may use any doctor of your choice within the borders of South Africa. We are however associated with Life Hospital, Netcare, and Mediclinic.
Should you need to visit the GP or dentist etc., you can load funds upfront via the Oneplan app. You can log onto your App and select the benefit you would like to claim, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds were utilized correctly. Once you have swiped your Onecard (just like you swipe a debit card) at the provider, you can immediately snap and upload your documents e.g., an invoice via the Oneplan App or via Whatsapp on *** or an email can be sent to *** with your policy number in the subject line for your claim will be finalized.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family, we look forward to a long and fruitful relationship.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. Our clients are our number one priority, and we aim to provide them with the best service possible.
Kindly note that our product is designed in such a manner that it allows you to visit any Doctor of your choice as we do not have a list of selected service providers our clients can use, you may use any doctor of your choice within the borders of South Africa. We are however associated with Life Hospital, Netcare, and Mediclinic.
Should you need to visit the GP or dentist etc., you can load funds upfront via the Oneplan app. You can log onto your App and select the benefit you would like to claim, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds were utilized correctly. Once you have swiped your Onecard (just like you swipe a debit card) at the provider, you can immediately snap and upload your documents e.g., an invoice via the Oneplan App or via Whatsapp on *** or an email can be sent to *** with your policy number in the subject line for your claim will be finalized.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family, we look forward to a long and fruitful relationship.
Kind Regards,
Oneplan
Oneplan Insurance's reply24 Jul 2024, 12:21
Official
Hi Nthabi,
Thank you for sharing your service experience with us. Our clients are our number one priority, and we aim to provide them with the best service possible.
Kindly note that our product is designed in such a manner that it allows you to visit any Doctor of your choice as we do not have a list of selected service providers our clients can use, you may use any doctor of your choice within the borders of South Africa. We are however associated with Life Hospital, Netcare, and Mediclinic.
Should you need to visit the GP or dentist etc., you can load funds upfront via the Oneplan app. You can log onto your App and select the benefit you would like to claim, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds were utilized correctly. Once you have swiped your Onecard (just like you swipe a debit card) at the provider, you can immediately snap and upload your documents e.g., an invoice via the Oneplan App or via Whatsapp on *** or an email can be sent to *** with your policy number in the subject line for your claim will be finalized.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family, we look forward to a long and fruitful relationship.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. Our clients are our number one priority, and we aim to provide them with the best service possible.
Kindly note that our product is designed in such a manner that it allows you to visit any Doctor of your choice as we do not have a list of selected service providers our clients can use, you may use any doctor of your choice within the borders of South Africa. We are however associated with Life Hospital, Netcare, and Mediclinic.
Should you need to visit the GP or dentist etc., you can load funds upfront via the Oneplan app. You can log onto your App and select the benefit you would like to claim, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds were utilized correctly. Once you have swiped your Onecard (just like you swipe a debit card) at the provider, you can immediately snap and upload your documents e.g., an invoice via the Oneplan App or via Whatsapp on *** or an email can be sent to *** with your policy number in the subject line for your claim will be finalized.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family, we look forward to a long and fruitful relationship.
Kind Regards,
Oneplan