IW
Innocentia W
1 reviews | Active since Jun 2022
13 Jun 2022, 13:09
It’s over a week dealing with same matter being asked for invoices
It’s over a week dealing with same matter being asked for invoices. This one guy sorted me out in less than 5minutes , broke the record. I was gonna give 5⭐️⭐️⭐️⭐️⭐️but your colleagues kept me in suspense. All is good
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Replies (1)
Oneplan Insurance's replyOfficial
13 Jun 2022, 16:13Hi Innocentia,
Thank for sharing your service experience with us. We sincerely apologize for the previous experience you had, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We appreciate the opportunity granted to restore that experience and we are pleased to hear that despite the circumstances our claims consultant has made such a lasting impression on you.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank for sharing your service experience with us. We sincerely apologize for the previous experience you had, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We appreciate the opportunity granted to restore that experience and we are pleased to hear that despite the circumstances our claims consultant has made such a lasting impression on you.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply13 Jun 2022, 16:13
Official
Hi Innocentia,
Thank for sharing your service experience with us. We sincerely apologize for the previous experience you had, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We appreciate the opportunity granted to restore that experience and we are pleased to hear that despite the circumstances our claims consultant has made such a lasting impression on you.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank for sharing your service experience with us. We sincerely apologize for the previous experience you had, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We appreciate the opportunity granted to restore that experience and we are pleased to hear that despite the circumstances our claims consultant has made such a lasting impression on you.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan